Remedical Custom Comfort Mattress Review
The Remedical Custom Comfort Mattress is a cleverly designed mattress that allows you to select (and adjust) specific firmness levels.
This mattress makes up part of the Super Sleeper Pro product range that also includes the popular Straight 2 Sleep Mattress Topper.
✏️ Product summary
- Customisable, pocket spring mattress
- Mattress in a box
- 120 night trial period
- Lifetime warranty
- Current best price is $2,397 (queen)
Purchase and delivery
The Remedical Custom Comfort Mattress can be conveniently ordered online (through the Super Sleeper Pro website), and will be delivered to your door in a compact box. Super Sleeper Pro offers free delivery Australia-wide. Every mattress is made on order and will be shipped within 3 business days.
It’s worth noting here that this mattress comes with $500 worth of free gifts. These gifts include a massage gun (valued at $89.95), a sheet set ($279), 2 pillows ($89.95), and a bamboo mattress protector ($129). This is a significant package of bonus items that certainly adds to the value for money proposition.
Our box arrived in good condition. As usual, we recommend having two people available to unpack a mattress in a box, but it is still possible with one person.
Once all packaging is removed, the Remedical Custom Comfort Mattress should be ready to sleep on after a few hours. With that said, we always allow a mattress in a box to decompress for 24 hours before testing.
Our mattress was configured with a half-half set up (one side firm, one side medium) and came with an additional soft layer to interchange. Once you place your order, Super Sleeper Pro will call to ask what firmness you would like.
Visually, the Remedical Custom Comfort Mattress has a pleasant appearance but its external design looks a little dated. Nevertheless, its Super Sleeper Pro brand name embroidery gives it a nice touch.
Mattress construction
The Remedical Custom Comfort Mattress starts with an Airflow Active Quilt Cover. This cover includes a Tencel Fabric (aimed at providing a soft, breathable material), a Quiltec Foam, and a 3mm layer of VPF (Variable Pressure Foaming) foam.
Sitting underneath this top cover is a layer of responsive memory foam. This layer consists of 60mm of premium foam and it is this layer that can be changed, to adjust the firmness of the mattress.
The main support structure of this mattress consists of a 9-zone, steel spring system. This is designed for optimal back support and to maintain good alignment of the neck, shoulders, and hips.
The mattress is fully encased with 70mm robust foam layer, to help increase edge support and stability.
How does the customisation work?
As we mentioned earlier, the Remedical Custom Comfort Mattress has a customisable design. This allows you (and your partner) to select a firmness level that matches your preference.
On your initial order, you can choose either a firm, medium, or plush feel. Additionally (on your initial order) you have the option to order ‘half-half’ (firm on one side, and medium on the other). This is ideal for those couples who have different firmness preferences.
If you aren’t completely satisfied with your initial selection, you can request from Super Sleeper Pro (at no charge), additional foam layers to alter the firmness of your mattress. These additional layers can be plush, medium, or firm, so there are several options to choose from.
This customisable design is very similar to popular mattresses such as the Atlantis Mattress or the Sleeping Duck Mattress.
This customisable design is very similar to popular mattresses such as the Atlantis Mattress or the Sleeping Duck Mattress.
Comfort and support
The medium version of the Remedical Custom Comfort Mattress feels foamy, and offers plenty of pressure relief. It absorbs body weight smoothly and is a little softer than many other medium versions that we have tested.
This medium version should suit most side sleepers, but it may also accommodate back and stomach sleepers also. Understandably though, its suitability will vary between individuals.
We rated the medium version as a 5 / 10 on the firmness scale (where 10 is the firmest). Please note that our firmness ratings are just a guide and they do not necessarily relate to comfort.
Medium Version
Furthermore, our firmness ratings are assigned based on Bedbuyer’s testing process and these may differ from firmness ratings given by individual companies. Mattress firmness will also vary depending on the type of bed base used.
As you would expect, the firm version is firmer (than the medium option) but interestingly, it is quite soft for a firm version. In any case, it is well balanced with comfort and support, and absorbs bodyweight nicely.
This firm version should accomodate all sleeping positions (side sleepers, back sleepers, and stomach sleepers). We rated the firm version as a 6.5 / 10 on the firmness scale.
Firm Version
Not surprisingly, the soft version offers plenty of pressure relief, and will generally suit side sleepers. We rated the soft version as a 4 / 10 on the firmness scale.
Soft Version
The Remedical Custom Comfort Mattress has a high level of comfort in all firmness options. Additionally, the 9-zone spring system offers sturdy and reliable back support, and should accommodate people of all sizes.
All firmness options of the Remedical Custom Comfort Mattress respond well to normal sleep movements. As such, we rated the level of responsiveness of this mattress as ‘optimal’. In basic terms, this means that changing sleep positions (and intimate activities) shouldn’t be any trouble.
Please note that our responsiveness scales are just a guide and preferred responsiveness levels will vary between individuals. It’s worth noting also that pocket spring mattresses are generally more responsive than foam mattresses.
The finer details
The overall level of quality and craftsmanship of the Remedical Custom Comfort Mattress is admirable. Its outer cover feels thick and durable, and its finishings appear to be of good quality.
The zip mechanism that removes the top cover is smooth, but the zip pull is a bit small. Considering the overall quality and price of this mattress, we would have expected a larger zip pull to make the zip easier to find.
The memory foam layers (that influence the firmness of the mattress) are fairly easy to rearrange, but they do tend to ‘stick’ to the interior surface, making it a little tricky to position the layers correctly. The Sleeping Duck Mattress and the Atlantis Mattress inserts are easier to change as they are covered in fabric.
Edge support is sound thanks to the reinforced (foam) perimeter support. As is usually the case, edge support is best in the firm version.
Considering the price (and size) of this mattress, the lack of side handles was disappointing. The inclusion of side handles makes it much easier to transport and rotate a mattress, so this would be an obvious area of improvement for Super Sleeper Pro in the future.
It’s worth noting that components within the Remedical Custom Comfort Mattress are well certified as non-toxic and eco-friendly. A few of these certifications include the OEKO-TEX Certification and the Responsible Steel Certification.
What bed base should I use?
As with most mattresses, we recommend the Remedical Custom Comfort Mattress to be used with a bed base with rigid slats (not flexible/posture slats) with the slats no longer than 8 cm apart.
A base that we would recommend to be used with the Remedical Custom Comfort Mattress is the Chiropedic Bed Base.
We do not recommend the Remedical Custom Comfort Mattress to be used with an adjustable (electric) bed base as this will void the warranty. Here is our full list of mattresses that are compatible with an adjustable bed base.
It’s worth noting here that use of an unsupportive mattress foundation will usually void the mattress warranty. Furthermore, mattress firmness, performance, and durability will vary with different bed bases.
Trial period and warranty
The Remedical Custom Comfort Mattress comes with a ‘120 night sleep guarantee’ (trial period) which is a typical trial period in the bed in a box market. This means that you can return the mattress for a refund if you are not satisfied, assuming that you have used the bamboo mattress protector (one of the free gifts).
Furthermore, if you aren’t satisfied with your initial firmness choice, Super Sleeper Pro will replace your foam layers free of charge. It is recommended that you wait at least 7 days before you request any firmness adjustments.
This mattress also comes with an impressive lifetime warranty to cover any faulty materials or workmanship. This is superior to the more common 10 year warranty among its competitors.
Available sizes
The Remedical Custom Comfort Mattress is available in 3 sizes (king, queen, and double size) so it should accommodate most adult sleeping arrangements.
Here are Australia’s standard bed (mattress) sizes in 2023.
Final verdict
The Remedical Custom Comfort Mattress is commendable mattress that offers plenty of comfort and versatility. Although none of the firmness options are particularly firm, it should be a highly serviceable mattress for many.
Bedbuyer’s rating: 4.4 / 5
Here are our ratings in each category:
Comfort
Spinal Support
Build Quality
Partner Disturbance
Value for Money
If you have any questions about this mattress, leave a comment below and we’ll respond shortly!
Recommended Retail Prices
- King Mattress: $2,999
- Queen Mattress: $3,699
- Double Mattress: $3,999
Payment & Finance Options
Delivery information
Free delivery Australia wide for orders over $150
METRO AREAS:
2-3 business days
REGIONAL AREAS:
5-9 business days
(depending on how remote your location is it may sometimes take an extra day or two)
WA / NT Orders:
Whilst we work on our Western Australia Fulfilment Centre, Orders to Western Australia and Northern Territory are currently taking approx. 7-14 business days
Once your order has left our warehouse. Any delays caused by the delivery company are outside our control. Expected shipping times are an estimation given to us by the delivery companies and may vary depending on locations.
Product information – Remedical Custom Comfort Mattress
- Weight: 50kgs (Queen mattress)
- Height: 32cm
- Spring count : 660 (Queen mattress)
- Coil gauge : Wire gauge 2.0mm and 2.2mm, Australian BlueScope Steel
- Total maximum weight limit: 300 kgs
Certifications
ISO Accredited
The Remedical® Custom Comfort Mattress is the only mattress you’ll ever need for your entire life. We use materials made by industry leaders right here in Australia with innovative technology including 9 zone BHP steel pocket springs, VPF open cell foams, and its guaranteed to NEVER SAG. These high quality materials are why the mattress is built for life and includes a lifetime warranty! You’ll never need to stress about buying another mattress ever again.
It comes with interchangeable comfort foams allowing you to adjust your preferred level of firmness for both you and your partner, or even experiment with different firmness as your preferences change!
This isn’t just a mattress in a box but your lifelong sleeping companion to cushion you through the good times, the bad times, and everything in between. Don’t Believe us? Our 120 night sleep guarantee lets you try it yourself risk free, along with $500 in FREE gifts.
Partners often differ in their preferences regarding the firmness of their mattresses. The Remedical® Custom Comfort Mattress is designed so you both feel satisfied sleeping.
Choose what firmness you prefer using custom mattress cushions that are easily removable and able to change. If you don’t like your first choice, we’ll exchange your comfort cushion completely free of charge!
You can feel confident you’re getting nothing but the best as our high-quality materials are subjected to constant testing and proven to EXCEED both Australian and international standards.
Most mattresses get saggy over time and will lose a lot of height from when you first purchase them. With the Remedical® Custom Comfort Mattress, you’re guaranteed only to see 2% of height lost over 10 years.
Your posture while you sleep should be similar to standing, which means a straight spine and minimal pressure on your organs.
Most mattresses use anywhere from 3-7 zone pocket springs, but we use 9 zones. You can now experience an unmatched level of targeted support that cradles every vertebrae of your spine and keeps even your hips in perfect alignment.
Each pocket spring compresses independently to prevent movement from disturbing anyone on the bed. You can now sleep with the confidence your partner’s movement won’t ever wake you up again.
If you’ve ever bought a mattress in a box before you’re probably aware you need to wait several days to let it air out. Toxic fumes like disocyanates, flame retardants, and polyols can circulate the air while you sleep.
Our mattress is made from the cleanest and greenest materials that are environmentally friendly, promote better health, and prevent the build up of microbes for the ultimate hygiene.
You can sleep confident knowing your mattress is of the highest quality and you aren’t breathing in heavy chemicals 8 hours every night.
Australian brands sell many mattresses, but the vast majority are made overseas.
This is the first custom mattress of its kind to include this interchangeable design made with high-quality materials made entirely here in Australia.
Sleep soundly while supporting Australian families and keeping your country’s economy strong!
Most mattresses sit around in a warehouse for months or years before finally being purchased.
When you purchase the Remedical® Custom Comfort Mattress, we make your mattress exclusively for you. Immediately after your purchase, we jump to work and make your custom mattress in as little as 3 days.
You’ll soon have your favourite sleep companion made for the rest of your life.