Koala Soul Mate Mattress Review
The Koala Soul Mate Mattress forms the flagship model in Koala’s new mattress range that also includes the entry level (New) Koala Mattress, and the mid range Calm As Mattress.
Purchase and delivery
As with other mattress in a box products, you can order the Koala Soul Mate Mattress online (through the Koala website), and it will be delivered to your door. Due to its rather unique design, this mattress comes in two seperate boxes – one for the mattress base, and the other for the flippable comfort layer.
Delivery of the Koala Soul Mate Mattress is free and the mattress can be delivered Australia-wide (see delivery times below in our ‘Delivery’ section further down). Koala offers an impressive ‘same-day delivery’ to major metro areas.
Due to the ‘2 box’ delivery system, removing the Koala Soul Mate Mattress from its packaging does take a bit more time (15-20 minutes) than most of its single box competitors. The Koala toy was a nice touch, but we would have preferred a cutting tool, as removing the plastic wrapping was a little tricky compared with other bed in a box products that we have unpacked.
As always, we recommend having two people available to unpack a mattress in a box.
As per our standard testing process, we gave it 24 hours to decompress before we conducted our testing. You can see the Koala Soul Mate Mattress in ‘real life’ in our video review below:
In terms of pure aesthetics, the Koala Soul Mate Mattress presents nicely with a warm, modern exterior. It uses a white and (light) grey colour theme, and its brand name label gives it a nice finishing touch. The brand label on the zip puller demonstrates Koala’s fine attention to detail.
Mattress construction
The Koala Soul Mate Mattress can be broken up into 5 distinct components.
1. Sleep surface
The seperate comfort layer is a 9cm deep and also has a 2cm Quilted Plush Cover. The top cover is made of Polyester (62%) and Viscose PCM (Phase Change Material, 38%).
2. Comfort layer
This outer cover encases a (double sided) Flippable Kloudcell™ Comfort + Sensapole® Sleep Surface. This uses Koala’s Trademark Kloudcell™ (Polyurethane foam) and allows you to choose between a medium-firm or firm feel.
3. Bamboo Charcoal Memory Foam
The comfort layer sits over a layer of Bamboo Charcoal Memory Foam. Bamboo charcoal is known for its not antimicrobial properties, and this layer may also help with temperature regulation.
4. Support layer
The main support system of the Koala Soul Mate Mattress is a ‘5 Zoned Adaptive Foam Spring’ structure. These foam springs are designed to provide dynamic support, and also offer enhanced airflow.
All Koala Mattresses also have an ‘anti-slip bottom’ that helps to reduce movement of the mattress when placed on a bed base.
5. Edge support
This mattress also has a special perimeter structure to help with edge support, namely the ‘StayPut Edge Support’.
How does the customisation work?
Like the other mattresses in the Koala Mattress range, the Koala Soul Mate Mattress has a handy customisation feature. This allows you to choose what firmness level suits you best.
The seperate comfort layer can be attached via small cylindrical clips that form the start of a zip mechanism. This zip is fairly easy to use, but it may require some patience. You can switch between these different firmness options by unzipping and flipping this comfort layer.
This comfort layer comes with convenient tags (at the base) to indicate which side is firm and medium-firm. Flipping the comfort layer to change firmness is best done with two people, but it should still be manageable with one person.
Comfort and support
The medium-firm version feels foamy and spongy, but is certainly comfortable. It offers plenty of pressure relief and absorbs body weight evenly. Like many foam mattresses, it lacks the responsiveness of innersprings but changing sleep positions isn’t too difficult.
This configuration should suit all sleeping positions (side sleepers, back sleepers, and stomach sleepers), but understandably it will depend on each individual.
In terms of firmness, our team rated this configuration as a 6 / 10 on the firmness scale (with 10 being the firmest). Please note that our firmness ratings are just a guide and they do not necessarily relate to comfort. Furthermore, our firmness ratings are assigned based on Bedbuyer’s testing process and these may differ from firmness ratings given by individual companies.
Medium-Firm Version
We didn’t detect much difference at all between the two firmness options. The firm version was slightly firmer, but even our experienced mattress reviewers struggled to detect a notable difference. Nevertheless, the firm version is comfortable, and absorbs body weight smoothly.
This firm configuration should suit all sleeping positions, but again this will depend on the individual. It should offer enough comfort for most side sleepers.
Our team rated the firm configuration as a 6.5 / 10 on the firmness scale (with 10 being the firmest).
Firm Version
Both firmness configurations feel sturdy and well balanced. Spinal support is sound and the mattress should accommodate people of all sizes.
As we alluded to earlier, the Koala Soul Mate Mattress doesn’t have the natural bounce and responsiveness of many innerspring mattresses. In basic terms, this means that changing sleep positions (and intimate activities) may be easier on other mattresses.
Please note that our responsiveness scales are just a guide and preferred responsiveness levels will vary between individuals. It’s worth noting also that innerspring mattresses are generally more responsive than foam mattresses.
The finer details
The Koala Soul Mate Mattress ranks well in the area of build quality. Its quality and finishings are of a high standard, and the ‘anti-slip’ bottom (100% Polyester with PVC dot) should prevent any sliding or slipping.
Motion transfer on this mattress is minimal so a restless partner shouldn’t be a problem. Of course, partner disturbance will depend on the size of the occupants of the bed.
The lack of side handles is disappointing though, particularly at this high price point. Edge support is quite firm though, so you should be able to use the entire surface of the mattress without fear of falling off the edge.
The Koala Soul Mate Mattress has a 365 night trial period, meaning that you can return the mattress for a full refund if you are not satisfied. The mattress also comes with a handy 10 year warranty, giving you plenty of peace of mind.
It’s worth noting that the Koala Soul Mate Mattress is the first mattress (along with the others in the 2021 Koala Mattress range) to be fully GECA (Good Environmental Choice Australia) certified. GECA certifications are based around human health, non-toxicity, and environmental impacts.
The Koala Soul Mate Mattress is also certified as non-toxic by CertiPUR-US®. This certification gives customers the reassurance that a product (or product components) have been tested for toxic chemicals such as mercury, lead, formaldehyde, VOCs (Volatile Organic Compounds).
Additionally, all Koala mattresses have antimicrobial additives to prevent the growth of mould and bacteria.
What bed base should I use?
As with most mattresses, we recommend the Koala Soul Mate Mattress to be used with a solid bed frame with fixed slats (such as the Koala Paddington Bed Base), or a solid ensemble base (with the slats no longer than 8 cm apart).
A bed frame (with flexible slats) may still be adequate, but again, we strongly recommend that the distance between each slat is less than 8 cm. Use of an unsupportive mattress foundation will usually void the mattress warranty.
Furthermore, we do not recommend the Koala Soul Mate Mattress to be used with an adjustable (electric) bed base as this will also void the warranty. Here is our full list of mattresses that are compatible with an adjustable bed base.
It’s worth noting here that mattress firmness, performance, and durability will vary with different bed bases.
Available sizes
This mattress is available in 3 sizes (king, queen, and double) so it should accommodate all adult sleeping arrangements.
Here are Australia’s standard bed (mattress) sizes in 2024.
Final verdict
Although it would exceed the budget of most online mattress shoppers, the Koala Soul Mate Mattress is a delightful mattress that oozes comfort and quality. It is highly certified as non-toxic and comes with a 365 night trial period.
Bedbuyer’s rating: 4.3 / 5
Here are our ratings for each category:
Comfort
Spinal Support
Build Quality
Partner Disturbance
Value for Money
Did you know? Bedbuyer recently announced Australia’s Top 12 Mattress in a Box in 2024!
If you have any questions about the Koala Soul Mate Mattress, comment below or please contact us!
In a nutshell 🥜
- Customisable design
- Full foam construction
- Well certified as non-toxic
- 120 night free trial
- Click SHOP NOW and for best price
Retail Prices
- King Mattress: $2,890
- Queen Mattress: $2,790
- Double Mattress: $2,390
Trial Period
365 nights
Warranty
10 years
Delivery
Shipping is free for all of our products, everywhere in Australia.
If you’re in one of our same-day delivery areas (Sydney, Melbourne, Adelaide, Brisbane and Perth) you can select a delivery time that’s convenient for you. Order before 2pm on any weekday and we can deliver your order within 4 hours. Weekday evening and Saturday morning deliveries are also available!
Outside of our same-day delivery areas delivery is still completely free. Your items will be shipped from our metro warehouses so delivery will take longer. You will receive your delivery in 1-10 business days.
All our furniture items are delivered by a courier up to your nominated delivery street address. For safety (OH&S) reasons our couriers are not allowed to enter your home, or carry the items up more than three flights of stairs. If you think you’ll struggle with the bigger or heavier boxes, we recommend inviting someone over to help.
Please note if you live in an apartment block, our drivers may not be able to take your items to your front door so you may have to meet them at the front. We hope you LOVE your new Koala product(s).
Unfortunately, due to increased shipping costs we are now unable to deliver to some remote or rural postcodes. Whilst we’d love to deliver to ALL Aussies, transit costs to these areas far outweigh what we can reasonably charge customers, and may still result in unsatisfactory experiences.
We appreciate this is less than ideal. If your postcode is not supported we suggest arranging collection from a serviced postcode address, if at all possible.
Certifications – Koala Soul Mate Mattress
The New Koala Mattress is the first mattress to be fully GECA (Good Environmental Choice Australia) certified.
All our mattresses are tested to ensure they are made without formaldehyde, are low-VOC, and free from nasty chemicals.
Specifications – Koala Soul Mate Mattress
- Weight: 49.53 kgs (Queen mattress)
- Height: 33 cm
- Maximum Weight Limit: no weight limit
1. Flippable Kloudcell™ Comfort + Sensapole® Sleep Surface
Not too hot, not too cold, our lux 9cm double-sided Sensapole® comfort layer and 2cm quilted plush cover will help keep you at the right temperature all year round. It comes with our famous medium-firm Kloudcell™ comfort but if you’re on the lookout for a firmer feel, it’s as easy as unzipping and flipping the comfort layer.
2. Bamboo Charcoal Memory Foam
Bamboo charcoal is not just naturally antimicrobial, the perforated memory foam takes the sting out of heat, relieves pressure, promotes airflow, and most importantly it helps you get a better night’s sleep.
3. 5 Zoned Adaptive Foam Springs
Designed to work with your body, not against it, our 5 Zoned Adaptive Foam Springs are crafted to react to your body’s slightest movements. Each spring offers tailored support without compromising our famous Zero Disturbance® tech. Plus, with airflow in all the right areas, it’ll help give you a cooler night’s sleep.
4. StayPut Edge Support
Our super stable edge-to-edge support means the chances of anyone sliding off the bed are slim to none.
Modify your mattress
What might feel right to your mate, doesn’t feel right to you. That’s why we’ve created our double-sided comfort layer that gives you the choice between medium-firm support and firm support. Just unzip and flip it to find what works for you.
Super supportive edges
Known around our neck of the woods as StayPut Edge Support, but all you need to know about our super stable edges is that the chances of anyone sliding off the bed are slim to none.
We’re bonkers for bamboo
The bamboo charcoal transition layer has nifty ventilation holes that are not just naturally antimicrobial, the perforated memory foam takes the sting out of heat, relieves pressure, promotes airflow, and most importantly it helps you get a better night’s sleep.
5 Zoned Adaptive Foam Springs
Designed to work with your body, not against it, our 5 Zoned Adaptive Foam Springs are crafted to react to your body’s slightest movements. Each spring offers tailored support without compromising our famous Zero Disturbance® tech. Plus, with airflow in all the right areas, it’ll help give you a cooler night’s sleep.
Support in all the right places
We have a firmer support base right beneath the hips that prevents your body from sinking into the mattress. This comes in handy when it comes to helping you maintain a healthy sleeping posture.
Keeping you cool all night long
Not too hot, not too cold, Sensapole® is really fancy tech, but all you really need to know about our lux 9cm comfort layer and 2cm quilted plush cover is that it’ll help keep you at the right temperature all year round.
Zero disturbance means zero worries
Put the tossing and turning to bed. Our Zero Disturbance® mattress means you’ll sleep soundly no matter who you sleep next to.
All Koala Mattresses have:
1. Anti-Slip Bottom – this little gizmo reduces the movement of the mattress when placed on the bed frame.
2. Anti-Bacterial Treatment – all mattresses have antimicrobial additives that help prevent the conditions that microscopic little monsters love.
3. CertiPUR-US® – all our mattresses are tested to ensure they are made without formaldehyde, are low-VOC, and free from nasty chemicals.
Finance Options