Koala Pillow [2nd Gen]

Koala Pillow [2nd Gen] Review

The Koala Pillow [2nd Gen] is a versatile and customisable pillow that offers temperature control, adjustable firmness, and a thoughtfully engineered design. It’s the next iteration of Koala’s original pillow, now with cooling tech, eco-friendly materials, and reversible seasonal fabrics.

Purchase and delivery

The Koala Pillow [2nd Gen] can be purchased online through the Koala website.

Koala offers free delivery across Australia for all pillows, bedding, linen, cushions, and throws. In metro areas (Sydney, Melbourne, Brisbane, Perth, and Adelaide), customers can access free express delivery within 4 hours. For regional and rural areas, delivery may take 1–15 business days depending on location.

The pillow arrives compressed in a recyclable cardboard box, along with an information booklet that outlines key features, how to unpack, and how to adjust the pillow’s firmness and seasonal sides.

This video below gives a good insight into the packaging and unboxing process.

Pillow construction

The Koala Pillow [2nd Gen] features a dual-sided cover – a cool-touch CoolThread™ summer side and a soft organic cotton winter side. These seasonal sides are part of a removable, washable cover, designed for temperature regulation and hygiene.

Inside the pillow is a polyurethane foam core (CertiPUR-US® certified), partially made with bio-based content (16% soybean oil). The core is firm and supportive, and integrates PolarBands®, which are engineered to dissipate heat and enhance airflow.

Users can adjust the firmness by zipping or unzipping the outer shell on one or both sides. This gives the pillow three firmness settings (firm, medium, soft), while the flippable cover allows for seasonal temperature control. Altogether, users have up to six comfort configurations.

The pillow is treated with antimicrobial technology and made with PFAS-free materials, adding another layer of cleanliness and safety.

Comfort and support

The Koala Pillow [2nd Gen] offers a spongy, dense feel whilst being comfortable and adaptive.

When zipped on both sides, the pillow feels quite firm and moulds tightly to the head and neck. Unzipping one or both sides softens the feel slightly, offering a more relaxed contour.

The cooling side does feel noticeably cooler against the skin, especially before placing on a pillowcase. While this sensation is reduced once a pillowcase (or pillow protector) is added, the temperature regulation is still effective.

Overall, the Koala Pillow [2nd Gen] strikes a good balance between support and comfort, and the wide range of customisation options makes it suitable for a variety of preferences and sleep styles.

The finer details

The Koala Pillow [2nd Gen] arrives neatly packed in a branded cardboard box and includes a helpful information booklet that explains how to adjust firmness and use the pillow’s seasonal sides.

The pillow measures approximately 71cm long, 39cm wide, and 14cm high – aligning well with a standard Australian pillow size. It weighs around 2.3kg, making it noticeably denser than the original Koala Pillow.

The removable cover is soft and well-made, with two distinct sides: a CoolThread™ fabric side for summer and a warmer organic cotton side for winter. These offer a noticeable difference in feel, although this effect is reduced once a pillowcase or protector is used.

There are two main zip pulls used for adjusting firmness – these are generously sized, feature the Koala logo, and are smooth and easy to use. The zip pull for removing the outer cover is smaller and a little more fiddly, but still manageable.

The foam core is CertiPUR-US® certified and made with 16% bio-based content (derived from soybean oil), while the winter side uses recycled materials equivalent to four 500ml PET bottles – a nice sustainability touch.

Price

Here are the current retail prices of the Koala Pillow [2nd Gen]:

• 1 Pillow: $155

• 2 Pillows: $279 (save $31)

• 4 Pillows: $527 (save $93)

These prices place the Koala Pillow slightly above the average for Australian pillows, but its versatility, quality materials, and customisable comfort help justify the price point.

Final verdict

The Koala Pillow [2nd Gen] is a thoughtfully engineered pillow that combines cooling performance, adjustability, and eco-friendly design. With six comfort variations, washable materials, and firm support, it’s a versatile option for sleepers who value personalisation and quality.

Bedbuyer’s rating: 4.4 / 5

If you have any questions about the this pillow, comment below or please contact us!

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